Sugar Tiles — Privacy Policy

Last updated: 15 July 2026

Sugar Tiles is a mobile block puzzle game published by Hawk & Mason Studios (“Hawk & Mason”, “we”, “us”). We keep a simple promise: we collect only what is needed to run, improve, protect and support the game.

Hawk & Mason Studios is a trading name of Hakan Aydın, an independent developer based in Türkiye. Contact: hello@hawkmason.com.

Information we may process

Sugar Tiles is designed to work without you creating an account. Depending on how you play, we may process:

• Gameplay data — level progress, stars, scores, streaks and in-game settings, so your journey is saved.
• Device & diagnostic data — device model, operating system, language, and anonymous crash and performance logs.
• Approximate region — derived from your device/store settings (not precise GPS) for content, pricing and legal compliance.
• Purchase status — whether you own the Sugar Club subscription or other in-app purchases (handled by the app store, not us).
• Advertising signals — consent and tracking choices where advertising is shown.
• Support messages — anything you choose to send us by email.

We do not ask for your name, phone number, or precise location, and we do not sell your personal data.

How we use information

• To save your progress and keep game features working.
• To diagnose crashes, bugs, performance and difficulty balancing.
• To process purchases, restore entitlements and prevent abuse.
• To respond to support, press and partnership messages.
• To show advertising only where permitted by platform rules and your consent choices.

Third-party services

Sugar Tiles uses the following named services. Each processes only the data listed, under its own privacy policy, and each is contractually required to provide protections at least equivalent to those described here.

• Unity Gaming Services — anonymous player identifier, cloud-saved progress, gameplay analytics events and crash diagnostics.
• RevenueCat — subscription and purchase entitlement state, so Sugar Club can be restored on your devices.
• Google AdMob — advertising delivery and measurement, subject to your Privacy Choices selection and your device tracking permission.
• Apple App Store / Google Play — purchase processing. We never receive your payment card details.

Anonymous player identifier & cloud save

Sugar Tiles does not require an account and never asks for your name or email to play. To carry your progress between sessions and devices, the game creates an anonymous player identifier through Unity Gaming Services. Your saved progress and the gameplay events described above are linked to that identifier. It is not linked to your name, your Apple ID, your Google account, or any advertising identifier.

How long we keep data, and how to delete it

Cloud-saved progress and the anonymous player record are kept while the game is installed and in use, and are deleted when you ask us to delete them. Analytics events are retained by Unity Gaming Services for up to 25 months and then removed. Crash reports are retained for up to 12 months. Support emails are kept only as long as needed to answer you.

You can delete everything from inside the game: Settings → Delete account & data. This removes the anonymous player record and its cloud save, requests deletion of the associated analytics data, and clears local progress on the device. It does not cancel a Sugar Club subscription — billing runs through Apple or Google, so cancel it in your store account settings. You can also email us and we will action the same deletion.

Advertising & purchases

Sugar Tiles is free to play and may show advertising. Where required, you will be asked for consent, and you can change ad-tracking permissions in your device settings. Purchases and the Sugar Club subscription are processed by the App Store or Google Play — we never receive your full payment card details.

Children

Sugar Tiles is intended for a general audience and is not directed at children under the age required by your local law and the app stores. We do not knowingly collect personal information from children beyond what platform services permit. If you believe a child has provided personal information, contact us and we will address it.

Your choices & rights

You can manage app permissions, ad-tracking choices, subscriptions and purchases through your device and your App Store or Google Play account. Subject to applicable law, you may request access to, correction of, or deletion of data associated with your device by emailing us. Because the game does not use accounts, please include enough detail (platform, region, approximate dates) for us to locate any relevant records.

Contact

Questions about this policy can be sent to hello@hawkmason.com.

We may update this policy from time to time; the “last updated” date above will change when we do.